1 Introduction
By using our services or contacting 02Support, you agree to the terms of this Privacy Policy. We are committed to handling your information transparently and in line with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
We do not sell mobile devices, provide telecom services, or process payments. We provide only informational, quote, guide and help services.
2 Information We Collect
Depending on how you interact with us, we may collect the following:
Information you provide
- Name and contact details (phone number, email address)
- Details about your current mobile plan or device, if you share them with us
- Your upgrade preferences, budget, or device requirements
- Any messages, questions, or feedback you send us
Information collected automatically
- Basic website analytics such as pages visited and approximate location
- Device and browser information (type, operating system, language)
- Cookies and similar technologies (see Section 8)
3 How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and provide upgrade help, guide and quote information
- Answer questions about mobile devices, features and upgrade options
- Improve our service quality, training and website experience
- Comply with legal obligations and protect our legitimate interests
We do not use your personal information for automated decision making or profiling that produces legal effects.
4 Call Recording
Calls to our support line may be recorded for training, quality assurance and record-keeping purposes. If a call is recorded, you will be informed at the start of the call.
If you do not wish your call to be recorded, please inform our advisor at the beginning of the conversation.
5 Information Sharing
We do not sell or rent your personal information. We may share limited information only in the following circumstances:
- With trusted service providers that help us operate (e.g. hosting, analytics, telephony) under strict confidentiality
- When required by law, court order, or to protect legal rights
- With your explicit consent
6 Data Retention
We keep personal information only for as long as needed to fulfil the purpose for which it was collected, or to comply with legal, accounting or reporting requirements. Call records and enquiry information are typically retained for up to 12 months, after which they are securely deleted unless a longer retention period is legally required.
7 Your Rights
Under UK GDPR, you have the following rights:
- Access — request a copy of the personal information we hold about you
- Rectification — correct inaccurate or incomplete information
- Erasure — request deletion of your information (“right to be forgotten”)
- Restriction — limit how we process your information
- Objection — object to certain types of processing
- Portability — receive your information in a portable format
- Withdraw consent — at any time, where processing is based on consent
To exercise any of these rights, email us at customersupport02support.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
8 Cookies & Tracking
Our website uses essential cookies to operate correctly and may use analytics cookies to understand visitor behaviour. You can control or disable cookies through your browser settings. Disabling some cookies may impact how the site functions.
9 Security
We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. However, no internet-based service can guarantee absolute security, and you share information at your own risk.
10 Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us so we can delete it.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top indicates when the most recent changes were made. Continued use of our services after changes are posted means you accept the updated policy.
12 Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Phone: 08006521851
- Email: customersupport02support.com
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