1 Acceptance of Terms
These Terms form a legal agreement between you (“user”, “you”) and 02Support (“we”, “our”, “us”). By accessing our website or contacting our support line, you confirm that you have read, understood and agreed to these Terms, along with our Privacy Policy.
2 About Our Service
02Support is an independent informational service that provides:
- Mobile upgrade help and general guidance
- Upgrade quote and pricing information
- Step-by-step upgrade guides
- General mobile device information
We do not sell phones, provide network connectivity, or carry out upgrades on your behalf. Our role is strictly informational.
3 No Affiliation
02Support is not affiliated, associated, authorised, endorsed by, or in any way officially connected with any telecom provider, mobile network, or mobile device brand. All brand names, logos, and trademarks mentioned remain the property of their respective owners.
References to any network, manufacturer, or product are for informational purposes only and do not imply any partnership, sponsorship, or endorsement.
4 Use of Service
When using 02Support, you agree to:
- Provide accurate and truthful information
- Use the service only for lawful purposes
- Respect our advisors and other users
- Not attempt to disrupt, hack, or reverse-engineer the website
- Not misuse phone lines, email, or contact channels
We reserve the right to refuse service, end calls, or restrict access where the service is being misused or abused.
5 Quotes & Information Accuracy
All quotes, pricing, and device information provided by 02Support are for informational purposes only. They are indicative and based on the details you share at the time of enquiry.
- Final pricing, contract terms and availability are determined solely by the relevant telecom provider or retailer.
- Quotes may change without notice based on provider terms, stock, or eligibility.
- We do not guarantee that any quote will match the final offer made by a provider.
Always confirm final pricing, eligibility, and contract terms directly with your network provider before making any purchase or agreement.
6 User Responsibilities
You are responsible for:
- Confirming eligibility and pricing directly with your provider
- Backing up your device data before any upgrade
- Reading the provider’s terms before signing a contract
- The accuracy of information you share with us
7 Intellectual Property
All content on this website — including text, graphics, logos, page layout, and design — is the property of 02Support or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, redistribute, or use any content without prior written permission, except for personal, non-commercial viewing.
8 Disclaimers
Our service is provided “as is” and “as available”. While we take reasonable steps to ensure the information we share is accurate, we make no warranties or representations, express or implied, regarding:
- The accuracy, completeness or timeliness of information
- Availability of any specific device, plan or offer
- Suitability of information for your individual circumstances
- Uninterrupted or error-free operation of the website
9 Limitation of Liability
To the fullest extent permitted by law, 02Support shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:
- Use of, or inability to use, our service
- Decisions made based on information or quotes provided
- Agreements entered into with third-party providers
- Loss of data, revenue, or opportunity
Nothing in these terms excludes liability that cannot be excluded under applicable law, including for death, personal injury, or fraud.
10 Third-Party Links
Our website or advisors may occasionally refer you to third-party websites or services. We do not control, endorse, or accept responsibility for third-party content, policies, or practices. Reviewing third-party terms is your responsibility.
11 Termination
We may suspend or terminate your access to our services at any time, without notice, if we believe you have breached these Terms, misused our service, or engaged in unlawful conduct. Sections that by their nature should survive termination (including disclaimers, liability limits, and governing law) will remain in effect.
12 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13 Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the most recent changes were made. Your continued use of our service after changes are posted constitutes acceptance of the revised Terms.
14 Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Phone: 08006521799
- Email: Support@02support.com
Questions about our service?
Our team is happy to help explain anything about mobile upgrade information.